Shipping and Delivery

COVID-19 UPDATE

The health and safety of our employees and the communities we serve are our top priorities. Because of that, effective March 25, we are temporarily shutting down operations, including the shipping of orders placed on our website. No items will ship during the period from March 25 through April 6. We are closely monitoring the situation and thank you for your loyalty and understanding as we all work through this time together. Sending all of our best to you and your loved ones.

SHIPPING INFORMATION

Ground Shipping Rates

Order Total	Shipping Charge
0-$24.99	$5.00
$25-$49.99	$7.00
$50.00-$74.99	$9.00
$75.00+	FREE SHIPPING

What is Quivers?

K2 partners with Quivers for order fulfillment to help support local shops. Your order may be shipped or partially shipped from a ski shop close to you. This greatly reduces shipping time and helps get the product you want in your hands sooner. Once your order has shipped, you will receive a confirmation email from Quivers. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified within 48 hours that part of, or all, of your order cannot be fulfilled and has been cancelled. Thanks for buying K2!

Order Processing

• Standard processing time once an order is placed is 2-3 business days.
• Unless specified otherwise, all orders are shipped using FedEx ground service and typically takes 3-7 business days.
• Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery.
• K2 is unable to ship to PO Boxes.
• K2 is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, K2 will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

If you have not received your delivery after 10 business days, please reach out to Customer Support and we can help you check on your order.

Cancelled Orders

K2 makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified within 48 hours that part, or all, of your order cannot be fulfilled and has been cancelled. We apologize for this inconvenience. Since your card is not charged until your product has shipped, you will not be charged for your order and the authorization will drop according to your bank (2-3 business days but contact your bank for more information).

Partial Shipments

If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.

Out-Of-Stock Items

K2 products are currently available online through our website in the United States and Canada regions only. If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact K2 Customer Support to find out when the product will be made available. If you live outside of the US and CA, please use our K2 Store Locator to find a shop carrying near you.