Order Status & Shipping
SHIPPING INFORMATION
Order Processing
- Standard processing time once an order is placed is up to 5 business days. Holiday Shipping: Orders must be placed by 12/13 for guaranteed arrival by the holidays.
- Unless specified otherwise, all orders are shipped using Fed Ex ground service and typically take 3-7 business days for delivery. Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery.
- K2 Ski & Snowboarding is unable to ship to PO Boxes.
- K2 Ski & Snowboarding is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, K2 Ski & Snowboarding will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
- We aim to ship your order to you quickly, so after orders have been placed we are unable to cancel or modify your order.
If you have not received your shipping notification after 10 business days, please reach out to Customer Support and we can help you check on your order.
Ground Shipping Rates*
| Order Total | Shipping Charge |
|---|---|
| 0-$24.99 | $5.00 |
| $25-$49.99 | $7.00 |
| $50.00-$99.99 | $9.00 |
| $100.00+ | FREE SHIPPING** |
**Free Shipping is not available to members of our Pro Purchase Program. Pro members will be charged $11 shipping for orders over $100.
Partial Shipments
K2 Ski & Snowboarding makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled and has been cancelled. We apologize for this inconvenience.
ORDER TRACKING
Find Out Where Your Order Is!
As soon as your product(s) ship from our warehouse, you will be sent an email with your tracking number. If your order is sent in multiple shipments, you will receive a tracking number for each shipment.
You may also check your tracking number or order status by logging into your account. If you need additional information or cannot find your tracking number, please contact K2 Customer Support