K2 Warranty Policy
Thanks for your K2 purchase! K2 warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, K2 will use the manufacturing date as the start of the warranty period.
Items will be repaired or replaced if, upon inspection at an authorized K2 Service Center by a K2 Warranty Service Technician, they are found to be defective in materials or workmanship.
In the event an exact product replacement (model, size, and/or color) is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.BEFORE COMPLETING THE FORM BELOW PLEASE CLICK HERE TO REVIEW OUR FULL WARRANTY POLICY
Returning Product for Warranty
We are unable to process warranty returns without a copy of the original proof of purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product Purchased Directly from K2snow.com and Shipped by K2
If your online order was shipped directly from K2 Skis or K2 Snowboarding, please contact K2 Customer Support via the form below. A K2 Service Rep will happily provide you with an RMA # and the warranty shipping address so you can submit your product for warranty inspection*.
If you send in your warranty return without contacting K2 Customer Support, we will be unable to process your warranty return. Exact product replacement depends on inventory availability.
*NOTE: Customer is responsible for shipping charges to mail back warranty returns.
Product Purchased Directly from K2snow.com and Shipped by a K2 Retailer.
If your online order was shipped from a K2 retail fulfillment partner, all warranty-related inquiries will need to be directed to the retailer who shipped your order. Our fulfillment partner will then process the warranty claim with us on your behalf. Contact information for your order fulfiller can be found on your order packing slip. If you need help additional help locating the contact information, please reach out to K2 Customer Support rep.
Product Purchased from a Retailer
Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with K2 on your behalf.
BEFORE COMPLETING THE FORM BELOW PLEASE CLICK HERE TO REVIEW OUR FULL WARRANTY POLICY