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Warranty Policy

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K2 Snowboard

800-985-2191
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K2 Warranty Policy

Thanks for your K2 purchase! K2 warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, K2 will use the manufacturing date as the start of the warranty period.

Items will be repaired or replaced if, upon inspection at an authorized K2 Service Center by a K2 Warranty Service Technician, they are found to be defective in materials or workmanship.

In the event an exact product replacement (model, size, and/or color) is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.

K2 2-Year Limited Warranty for Skis

K2 warrants this product to be free from defects in materials and workmanship for a period of (2) years from the original date of purchase at retail. Click here for a complete copy of our K2 Skis Warranty Policy. Product replacements are under warranty for the remainder of the original warranty only. Your warranty does not cover any cosmetic damage caused by normal use.

What is Covered

  • Structural cracks to the top sheet, base, core, edge, and sidewall due to a manufacturing defect.
  • Delaminating of topsheet, base, sidewall, edge, tip, and tail due to a manufacturing defect.

What is Not Covered

  • Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to boxes, rails, and rock damage.
  • Cosmetic issues including top sheet dents or chips resulting from crossing your skis, sun-faded graphics, and edge oxidation or rust.
  • Ski damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, or base dimples in the base resulting from improper mounting.
  • Damage caused by any modifications made outside of the K2 facility.
  • Products used in Rental or Lease program

K2 3-Year Warranty for Snowboards

K2 warrants this product to be free from defects in materials and workmanship for three (3) years from the original date of purchase for all products produced from the 2017/2018 snow season on, all products produced prior to 2017 have a 1 year warranty. Any purchases not made from an authorized K2 dealer has no warranty. Damage from rocks, handrails or other obstacles will void your warranty. Damage from abuse or neglect will void your warranty. Product replacements are under warranty for the remainder of the original warranty only. Your warranty does not cover any cosmetic damage caused by normal use.

What is Covered

  • Structural cracks on the top sheet, base, core, edge, sidewall due to a manufacturing defect. Impact damage is not covered.
  • Delaminating of top sheet, base, sidewall, edge, tip and tail protectors due to a manufacturing defect. Impact damage is not covered.
  • Stripped, spinning, or misaligned inserts. (Note: Inserts that are stripped due to improper mounting are not repairable, and are not considered a material flaw.)

What is Not Covered

  • Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to rail and rock damage.
  • Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.
  • Board damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, the mounting of non-K2 bindings, or base dimples in the binding insert area resulting from improper mounting.
  • Damage caused by any modifications made outside of the K2 facility.
  • Damage caused by use of solvents, adhesives or LOC-TITE®.
  • Products used in Rental or Lease programs

K2 Limited Warranty for Ski Boots

K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail. Product replacements are under warranty for the remainder of the original warranty only. Your warranty does not cover any cosmetic damage caused by normal use.

K2 Limited Warranty for Snowboard BOOTS

K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail. Product replacements are under warranty for the remainder of the original warranty only. Your warranty does not cover any cosmetic damage caused by normal use.

What is Covered

  • Damage to boot stitching, zippers, & Velcro tabs that are not the result of normal wear and tear.
  • Delaminating of boot sole.

What is Not Covered

  • Normal wear and tear, i.e. boot laces.
  • Products used in Rental or Lease programs

K2 Limited Warranty For Snowboard Bindings

K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail. Product replacements are under warranty for the remainder of the original warranty only. Your warranty does not cover any cosmetic damage caused by normal use.

This warranty shall not apply if the Binding is:

  • Altered, modified, or tampered with in any way by anyone.
  • Damaged by negligence, accident, or unreasonable use or by other causes unrelated to defective materials or workmanship.
  • Has had the serial number altered, defaced or removed.

Purchaser's Responsibilities:

  • (1) The Purchaser must retain a copy of the original Proof of Purchase from the Dealer. (If the original proof of purchase cannot be provided on a warranty return, K2 will use the manufacturing date as the start of the warranty period).
  • (2) Damaged product submitted for warranty service must be taken, along with Proof of Purchase, to the K2 Dealer you purchased the product from before expiration of the one year warranty period.

K2's Responsibilities:

  • (1) Products returned for warranty service shall be inspected by a K2 Warranty Service Technician.
  • (2) If the problem is judged by K2 to be due to a factory defect, we will repair, or replace (with an identical or reasonably equivalent product) the product at our election, or we may elect to refund the purchase price (less reasonable depreciation based on actual use) if we cannot readily and quickly provide a replacement.
  • (3) K2 will return the repaired or replacement product at our expense, but if we determine that there is no defect or that the defect resulted from causes not within the scope of this warranty, storage and or return of the product will be at the customers expense
  • (4) The K2 Warranty Manager makes the final determination concerning defects in materials and workmanship.

K2 Limited Warranty for Ski Poles

K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail. Product replacements are under warranty for the remainder of the original warranty only. Your warranty does not cover any cosmetic damage caused by normal use.


K2 Limited Warranty for Helmets

K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail. Product replacements are under warranty for the remainder of the original warranty only. Your warranty does not cover any cosmetic damage caused by normal use.


K2 Limited Warranty for Clothing and Accessories

K2 warrants this product to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.

Click here for a complete copy of our K2 Skis Warranty Policy.

Click here for a complete copy of our K2 Snowboarding Warranty Policy.

WARRANTY PARTS REQUESTS

If you have a user serviceable product under warranty and need a replacement part, please see your local K2 Skis retailer.

Some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.

*Please note: A digital photo of the product showing the defect and a digital photo of the original sales receipt will be required for verification of eligibility. If you do not have access to a digital camera, please see your authorized K2 dealer to complete your warranty part request.

Returning Product for Warranty

We are unable to process warranty returns without a copy of the original proof of purchase showing the product is within the warranty time-frame and that you are the original purchaser. 


Product Purchased Directly from K2snow.com and Shipped by K2

If your online order was shipped directly from K2 Skis or K2 Snowboarding, please contact K2 Customer Support via this online form. A K2 Service Rep will happily provide you with an RMA # and the warranty shipping address so you can submit your product for warranty inspection*.

If you send in your warranty return without contacting K2 Customer Support, we will be unable to process your warranty return. Exact product replacement depends on inventory availability.

*NOTE: Customer is responsible for shipping charges to mail back warranty returns.


Product Purchased Directly from K2snow.com and Shipped by a K2 Retailer.

If your online order was shipped from a K2 retail fulfillment partner, all warranty-related inquiries will need to be directed to the retailer who shipped your order. Our fulfillment partner will then process the warranty claim with us on your behalf. Contact information for your order fulfiller can be found on your order packing slip. If you need help additional help locating the contact information, please reach out to K2 Customer Support rep.


Product Purchased from a Retailer

Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with K2 on your behalf.